FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Shipping

Below are some common questions about shipping

Does Deppot offer free shipping?

Yes, currently, we offer free shipping on all orders, but this offer is subject to change.

Refer to our Shipping Policy for updated information.

What are the estimated shipping times?

Our team strives to process and dispatch orders promptly. Please note the following estimated shipping times:

Standard Shipping: 5-12 days

If you need assistance, please contact our customer support.

Does Deppot ship internationally?

Currently, we mainly ship within Australia, but we also ship to other countries.

If you have any other questions or concerns, please feel free to contact us at contact@deppot.com.au

Orders & Returns

Below are some of are common questions about orders and returns

How long do I have to return a product?

You have 30 days from the date of receipt to return a product.

What are the conditions for returning a product?

In order to return a product, it must meet the following conditions:

  1. Items must be in their original, unused, unwashed condition with all original tags attached.
  2. Products must be returned in their original packaging.
  3. Please include the original purchase receipt or invoice in the return package.

How do I initiate the return process?

To initiate the return process, please contact our customer service team via email at contact@deppot.com.au.

How long does it take to receive a refund?

Refunds will be processed using the same payment method used in the original purchase.

Please allow up to 10 business days for the refund to reflect in your account.

Are there any items that are not eligible for return?

Yes, some items may not be eligible for return, including:

  • Items purchased during promotional periods or with significant discounts.
  • Customized products, unless there is a defect or quality issue

Shopping & Payment

Below are some common questions about shopping

How do I place an order?

To make a purchase, simply browse our store, select the desired products, and follow the checkout instructions.

If you need assistance, please contact our customer support.

Does Deppot offer exchanges?

No, we currently do not offer direct exchanges.

If you need a different size or product, contact our support at contact@deppot.com.au

What payment methods can I use?

Visa, Mastercard, AfterPay, Pay Pal, Apple Pay

Didn’t find your answer?

Don't hestitate to contact us